Frequently Asked Questions

Click on any one of our order pages and enter the quantities you wish to order for the items of your choice. Before going to another online page, click the Add to Shopping Cart button at the bottom of the page.

To review your order at any stage, click the Review your Shopping Cart link at the bottom of any online order form. A list of the ordered items will appear in a new Shopping Cart page.

The Shopping Cart page allows you to delete an item from your order if you change your mind, or you can increase/decrease the quantity for an ordered item. By clicking the Recalculate button on the Shopping Cart page, the (new) cost of your amended order will be displayed.

The Shopping Cart page also has a Continue Shopping button allowing you to return to any of the online order pages and add more items before finalising your order.

Once you are happy with the items and quantities displayed on the Shopping Cart page (= your order so far) , click the Go to Payments button. This will take you to a new page with a section called Invoice Details. Here you need to enter your details in all the required (= bold) fields. (Note: incomplete details will prevent you from going to the next step).

If you plan to use the online order form for future shopping, tick the box Store Your Details for Future Purchases. (Note: you will need to tick the box Store Your Details for Future Purchases every time you place an online shopping order).

Upon completion of this section, click Continue. This will take you to a new page that displays all the details of your online order and your delivery address, plus the payment options of Cash on Delivery, Electronic Transfer and Cheque. Tick the payment option of your choice and check that all the listed details are correct, then click Continue.

If you selected the payment options of Cash on Delivery or Cheque, a new page will appear displaying Order Confirmation and an order number. If you selected the payment option of Electronic Transfer, a page will appear requiring the names of the financial institution and account holder, and the date you will transfer the money.

An email confirmation with all details of your order will be generated automatically and sent to the email address which you entered in the earlier section.

Quantities are expressed by weight (eg. potatoes, carrots) or per piece (eg. lettuce, mangoes, avocados). Some items can be ordered by weight or per piece (eg. tomatoes, bananas, oranges) and such items are listed twice (one field with a price per kg and a second field with a price per piece).

An item should be ordered per piece (rather than per kg) if the required quantity is less than 0.5 kg. Make sure the quantity you enter in a field is expressed as a multiple/fraction of the unit listed next to that field.

• Example: if you want to order 500g potatoes, you enter '0.5' in the field "kg of potatoes". If you write 500 in the field the cost will be calculated as 500kg of potatoes.

If you want to delete an item from your online order or change the quantity of an item you have ordered, you can do so on the Shopping Cart page and you don't have to go back to the order page. Simply click the Recalculate button at the bottom of the Shopping Cart page. Make required amendments on the screen and then (don't forget to) click Recalculate at the bottom of the screen. The new list and total cost will appear.

This is an excellent tool if you plan to shop to a budget or if you have made a mistake when entering the quantity for an item (eg. If you have accidentally ordered 500kg of potatoes instead of 0.5kg).

To delete an item altogether, you simply write 0. If you wish to add more items to your order, click Continue Shopping and you will be returned to your Freshline Organics order page.

Before you send/submit your online order, a complete summary of your order will appear on the screen. If you want to delete an item from your order or change the quantity of an item you have ordered, you can do so on the summary screen... ie. you don't have to go back to the order page. Simply make the required amendment on the screen and then (don't forget to) click Recalculate at the bottom of the screen. The new total cost will then appear.

Similarly, your name, contact details and address for delivery will appear in the summary page. If there are any mistakes you can correct them at that point. If you forget to complete any of the essential fields, the online order form will alert you and will only accept the order after you have completed all required fields.

Once your online order has been successfully submitted, you will receive an automatically generated email confirmation in which all the details of your online order are listed. In addition to this, we will contact our first-time customers by phone to confirm delivery and payment arrangements.

For country customers, the cost of freight/handling depends on the town's location and on the size of the order. The bigger the order, the lower the kilogram rates. The minimum freight/handling charge is $20.

Customers shopping online can expect to receive the best available quality at all times. In the event that a customer finds an unsatisfactory item, we will gladly credit him/her with the corresponding amount toward the next order!

However, for organic produce there is often a continuity of supply problem, particularly between October and December. Therefore it is inevitable that availability, quality and prices may fluctuate significantly from one week to the next.

We are dependent to some degree upon our organic suppliers but as far as the quality of organic produce is concerned, we have our own certified organic farm and our customers receive only the best and freshest produce grown by us.

For written cancellations received at least 2 days prior to delivery there is no cancellation fee. Cancellations received less than two days before the scheduled delivery but prior to dispatch will incur a $15 cancellation fee. Where a cancellation is received after an order has been dispatched, the order must be paid for in full.

The same policy applies if you have a standing order and want to skip a delivery.

Note: cancellations over the phone or via voicemail are not acceptable and cannot be considered.

Once we have received your credit card details, you do not need to re-enter them for subsequent orders! Simply type in 1111 1111 1111 1111 and we will use the details we have on file.

For standing orders of set boxes we may consider alternative payment methods at our discretion and on request.